We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If products are incorrect, not needed or not to your satisfaction it will be at your expense to return the product back to our store in the 7 days of receiving it. Please note that any and all delivery fees spent at our expense to deliver the parts to you will be deducted from the total returned amount. Unless the product is defective or is a manufacturer error.
To start a return, you can contact us at luke@bobc.co.za . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at luke@bobc.co.za
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Faulty or defective products will be at your expense to return the product with proof of purchase. There after the product will be tested/inspected and if eligible will then be processed as a claim with our supplier. No products that have been tampered with or modified will be considered for claim. Please note that the claim process can take up to 3 weeks after being received.
If the claim is accepted we will either offer you an exchange or a refund.
If the claim is not accepted it will be your responsibility to collect said product.
All products are subject to 6 month warranty any products purchased outside of the 6 month period will not be accepted for credit/ claim.
Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
